Terms of Service

Last updated: 17 April 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the website hosting and design services provided by Inuvate ("we", "us", "our"), operated via inuvate.co.uk. By using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.

2. Service Description

Inuvate provides the following services:

  • Website hosting: We host your website on our infrastructure, ensuring it remains accessible to visitors around the clock.
  • Website design and build: We design and build a professional website for your business at no additional charge. This service is provided free of charge as part of your hosting subscription.
  • Website maintenance and changes: You may request changes to your website at any time via WhatsApp or our customer portal. Changes are processed using AI technology and are included in your hosting subscription.
  • SSL certificates: All hosted websites include a free SSL certificate.
  • Domain mapping: We support mapping your own domain name to your hosted website.

3. Pricing and Payment

3.1 Hosting Fee

The hosting fee is £1 plus VAT per day. This may be billed on a monthly basis (£36 including VAT per month) or an annual basis (£438 including VAT per year), depending on the billing plan you select.

3.2 Free Website Design and Build

The design and construction of your website is provided at no additional cost as part of the hosting service. There is no separate charge for the initial website design, subsequent redesigns requested during your subscription, or content changes.

3.3 Payment Method

Payments are processed via Stripe. You must provide a valid payment method at the time of subscribing. Your payment method will be charged automatically at the start of each billing cycle.

3.4 Price Changes

We reserve the right to change our pricing. If we change the price of your subscription, we will give you at least 30 days' notice before the new price takes effect. You may cancel your subscription before the new price applies.

4. Intellectual Property and Ownership

4.1 Website Ownership

The website design, code, templates, and underlying technology created by Inuvate remain the intellectual property of Inuvate at all times. You do not acquire any ownership rights to the website design or code by subscribing to our hosting services.

4.2 Your Content

You retain ownership of all content you provide to us for inclusion on your website, including but not limited to text, images, logos, photographs, and brand assets ("Your Content"). You grant us a licence to use, display, and host Your Content for the purpose of providing the services during the term of your subscription.

4.3 Non-Transferability

If you cancel your hosting subscription or your subscription is terminated for any reason, the website will be taken offline. You may not export, download, copy, or transfer the website design or code. This includes the HTML, CSS, JavaScript, and any other files that form the website. Your Content will be made available for download upon request within 30 days of cancellation.

5. Cancellation and Refunds

5.1 Cooling-Off Period

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your subscription within 14 days of the date on which the contract is entered into (the "Cooling-Off Period"). If you cancel within this period, you will receive a full refund of any amounts paid, less a proportionate amount for any days of service already used.

5.2 Cancellation After the Cooling-Off Period

After the 14-day Cooling-Off Period, you may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. No refunds will be provided for the remainder of the current billing period.

5.3 How to Cancel

You may cancel your subscription by:

  • Contacting us via email at hello@inuvate.co.uk
  • Sending a message via WhatsApp
  • Using the cancellation option in your customer portal

5.4 Effect of Cancellation

Upon cancellation, your website will be taken offline at the end of your current billing period. We will retain Your Content for 30 days after cancellation, during which time you may request a copy. After 30 days, Your Content may be permanently deleted.

6. Acceptable Use

You agree not to use our services to:

  • Host, display, or distribute any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
  • Infringe upon the intellectual property rights of any third party
  • Distribute malware, viruses, or any other harmful software
  • Send spam, unsolicited communications, or engage in phishing
  • Host content that promotes illegal activities, violence, or discrimination
  • Attempt to gain unauthorised access to our systems or other users' data
  • Use the service in any way that could disable, overburden, or impair our infrastructure
  • Resell or redistribute our services without our written consent

We reserve the right to suspend or terminate your service immediately if we determine, at our sole discretion, that you have breached this acceptable use policy. No refund will be provided in the event of termination for breach of these Terms.

7. Service Availability

We aim to maintain 99.9% uptime for all hosted websites. However, we do not guarantee uninterrupted access to your website. Downtime may occur due to scheduled maintenance, unscheduled maintenance, infrastructure failures, or circumstances beyond our reasonable control.

We will make reasonable efforts to notify you in advance of any scheduled maintenance that may affect your website.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability to you for any claims arising from or in connection with these Terms shall not exceed the total amount you have paid to us in the 12 months preceding the claim.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or loss of goodwill.
  • We shall not be liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, internet outages, or third-party service failures.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Data Protection

We process personal data in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where we process personal data on your behalf (for example, data submitted through contact forms on your website), we act as a data processor and you act as the data controller. You are responsible for ensuring that you have a lawful basis for collecting personal data through your website and that appropriate privacy notices are displayed.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through the customer portal at least 30 days before the changes take effect. Your continued use of the services after the effective date of any changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions about these Terms, please contact us: